March 11, 2018 Brian Fenton No comments exist

1. Start with who your “customers” are Identifying customers is the essence of the goal setting process. Your key customers are the people who are vital for the purposes of your job. We can define customers as the people or groups/teams to whom you provide products, services, information or processes. They can be internal or external…

February 27, 2018 Brian Fenton No comments exist

The trends of globalisation, technology and consumerism drives increased competition. We also have financial pressure that leads to ongoing organisational cost cutting. Restructuring means less people. Less people means more work per employee and less time for formal training.   The competitive advantages of the past have been neutralised. This includes geographical exclusivity, quality products…

October 16, 2017 Brian Fenton No comments exist

Many organisations practice calibration of performance scores after completing performance reviews. But does the practice not promote distrust and compromise the manager subordinate relationship? In short, the answer could be no. If the possibility of calibration is communicated up front and if the reasons for the change are clearly communicated, then the risk is reduced….

September 13, 2017 Brian Fenton No comments exist

Give a man a fish you feed him for a day. Teach him how to fish and you feed him for a lifetime. Employees may not easily be predisposed to ongoing continuous learning. This passivity is inculcated through years of dependency that organisations have conditioned into their employees. We know that we cannot “instruct” employees…